Terms of service

Last updated November 6, 2026

These terms govern your use of Heaven, the cloud infrastructure service provided by Open Mesa. Contact contact@heaven.dev with questions. By using Heaven, you agree to these terms. If you act for an organization, you must have authority to agree for it.

Your account and access

Use accurate account information and protect your account, sessions, passkeys and keys. You are responsible for people and agents you authorize and the permissions you give them. Tell us promptly if your account or credentials may be compromised. During the pilot, access is by invitation; a sign-in option does not guarantee an account or access.

Your Computers and content

You retain ownership of the content you put on Heaven. You give us permission to host, process, transmit and back up that content as needed to provide the service and follow your instructions. You are responsible for your workloads, software, licenses, data, published services and compliance with applicable law. Keep independent copies of data you cannot afford to lose.

Root access to a Computer does not authorize access to another customer's resources or Heaven's underlying infrastructure. You must have permission to process or share information you put on the service.

Acceptable use

Do not use Heaven for unlawful activity, fraud, credential theft, unsolicited bulk messages, malware distribution, or unauthorized access to or attacks on systems. Do not interfere with other users, evade access or resource limits, or misrepresent your identity or permissions. Security testing requires authorization from the owner of each system tested.

Capacity, charges and cancellation

Computers share the CPU, memory, storage and other limits of their pool. Service limits and the pricing and payment terms presented when you purchase capacity apply to that purchase. Paid services may renew where the purchase flow says they do. Review the price and renewal terms before confirming a purchase.

You can manage capacity and billing through the service. Stopping a Computer does not necessarily cancel purchased capacity or its charges. Cancellation, nonpayment, capacity release and account deletion can stop resources or delete data as the service's confirmation and documentation explain.

Availability and changes

Heaven is being developed and may change. Interruptions, maintenance, failures and data loss are possible. Unless we separately agree in writing, no uptime or recovery-time commitment is included. To the extent permitted by applicable law, the service is provided as available, without a guarantee that it will meet every requirement or be error-free.

Suspension and ending use

We may restrict or suspend service to address abuse, security risks, unlawful use or nonpayment. Where practical, we will explain the reason and the next step. You can stop using Heaven and request account deletion. Review deletion and billing confirmations before proceeding: ending access may delete resources, and some records or backups may remain for the reasons in the privacy policy.

Third-party services and privacy

Services you connect, including sign-in providers and software you run on your Computers, may have their own terms. Their availability is outside Heaven's control. Our privacy policy explains how Heaven processes personal information.

These terms

We may update these terms by publishing a revised version and date here. We will provide any additional notice required by applicable law. Nothing in these terms excludes rights or protections that applicable law does not allow us to exclude. Questions go to contact@heaven.dev.